Shipping policy

Placing an order requires the customer to provide their personal data such as name, full address, telephone number, and email address.

Orders are only processed and shipped after payment confirmation by our systems, stock validation, and payment order.
Delivery fees are the responsibility of the customer and will be charged at the end of the order, depending on the purchase volume, delivery address, and are subject to validation by the seller.
All orders, when in stock, will be shipped to the customer by carrier within 3 to 5 business days. After shipment, delivery times depend exclusively on the responsibility of the transport company.

In the event of any error on the part of the customer regarding the shipping address, contact information, or failure to collect that prevents the delivery of any order, the reshipping costs are the sole responsibility of the buyer, for a minimum value of €3.

The customer may choose to pick up the order in person at the following address: Rua Joaquim Maria de Melo 244, Vila do Conde, at no cost and during our business hours. To pick up your order, you will need to present proof of purchase in digital or paper format.

The use of a discount coupon cannot be combined with any other promotions or discounts. Each coupon has an associated expiration date and may be subject to other conditions as described in its offer.

Ajogar.com sells to mainland Portugal and mainland Spain.

Ajogar.com reserves the right to cancel any order in the following situations, without liability for any damages or costs:

The product is no longer available (the customer will be refunded);
The billing information is incorrect or unverifiable;
Payment is not received within 1 business day after order acceptance;
If there is evidence that the customer is not a final consumer;
If we detect that the price indicated on the website is incorrect;
If it is not possible to deliver the order to the respective address.